We care about
your privacy

Here you’ll find a complete breakdown of our policies. We want to ensure that you feel comfortable using our product at all times.
Last updated: 10 December 2020

Privacy policy

C Teleport BV (C Teleport BV, C Teleport, “we”, “our”, “us”) respects your right to privacy and commits to adhere to the present Privacy Policy that outlines which personal data C Teleport gathers, how this information is collected, processed and used. The Privacy Policy establishes the parties whom we may disclose personal data, the procedure of how to request termination of data use and its deletion and the measures to protect personal data when using our website, blog, flight booking web and mobile applications. 

The Privacy Policy is restricted to C Teleport’s website, blog, our flight booking web and mobile applications and any means used to provide our Services. We advise you to read the whole text of this Privacy Policy as it concerns rights to personal data protection. As a user of our website, blog and flight booking application, hereby you confirm that you agree with the collection, processing, use and disclosure of personal data as stated in this Privacy Policy.

  • How we store and protect personal data

    • We store personal data on our premises and servers managed by trusted third party storage providers.

    • We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and personal data.

    • We take all the measures necessary to ensure our website and applications are protected. Despite we take due care over personal data in our disposal, we cannot guarantee its absolute safety due to potential illegal actions of third parties. By submitting your personal data via the Internet, you acknowledge that there is a permanent risk of personal data violation associated with any data transmission via the Internet.

    • We highly recommend you not to disclose your password to anyone including your colleagues. All user accounts at C Teleport are personal. Hereby we inform you that we will never ask you to share your password by an unsolicited phone call or email. Besides, please always remember to log out from C Teleport application to ensure no one gets unauthorised access to your and your passengers’ personal data and information. Please let us know immediately if you suspect personal data breach.

  • Types of personal data we collect

    • Names and contact information you submit on our site (home/mobile phone, email etc.).

    • Logins (emails), user IDs, passwords, IP addresses, and browsing information.

    • Booking managers’ personal details (names) and contact details (emails and phone numbers).

    • Passengers’ personal details (names) and contact details (emails and phone numbers), frequent flyer numbers.

    • Passengers’ itineraries.

    • Travel documentation for passengers (e.g. passport details, citizenship, date of birth, gender).

    NOTE: If the data you submit is not yours and it belongs to a third party, by doing so you acknowledge that you have the right to disclose it and that we are allowed to process and use it in compliance with the present Privacy Policy.

  • We collect personal data when

    • When you use any part of the website, blog or our flight booking applications.

    • When you submit your data voluntarily (e.g. by filling in a form on our website, by submitting an application for employment, by calling us, by sending us an email or by using other means of communication).

    • When a company or associated third parties submits personal data on your behalf of other people.

  • We use personal data

    • To provide our services and perform our obligations (in respect to your company, travellers etc.).

    • To provide you with the necessary assistance during the booking and post-booking process.

    • To reply to your requests and questions (e.g. demo, queries, other communication).

    • To send newsletters and marketing emails.

  • Parties with whom we share personal data

    • C Teleport and the companies related to it (e.g. branches, subsidiaries etc.) to fulfil our obligations and provide our Services.

    • Companies we use to support our business (e.g. hosting, data storage and technology providers).

    • Recruitment agencies (only applicable to applications via the C Teleport website)

    • Your company for reporting, billing and other purposes that are required by our service agreement.

    • Third party systems explicitly authorised to process your data.

    • Third party travel providers to facilitate travel arrangements (e.g. GDSs, airlines and other travel suppliers for booking and ticketing purposes).

  • We store personal data for as long as

    • We need it to fulfil our obligations in respect to your company and to provide you with the requested Services.

    • We need it for billing services.

    • The respective laws and regulations require us to do so.

    • We do not receive a request for personal data use termination and its deletion. However, the personal data might not be deleted after your request if the respective laws and regulations and/or our obligations towards a Company request us to store it.

    As soon as we receive your query or request, we will do our best to duly assist you. Please mind that to resolve any personal data related issues we may either contact you directly or get in touch with your Company to ensure the case is dealt with in the best possible manner.

  • Cookies and links to third parties

    • Some personal data is collected automatically using “cookies”. The one may choose to set web browser to refuse cookies, or to alert you when cookies are being sent. However, cookies are required in order to use our web flight booking application.

    • Some parts of our web site and applications contain links to third party websites. We take no responsibility for your data privacy on such web party websites. The one should consult with respective privacy policies of those resources.

    • Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

    Digital Marketing Service Providers

    We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

    (i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.


  • Your rights associated with data submission

    • Please mind that personal data submission is voluntary. You can provide C Teleport with full or partial set of your required personal data. However, hereby we notify you that C Teleport reserves the right to restrict your use of certain Services if not full set of required data is submitted.

  • Cross-border personal data transfer

    • When providing our services, we may disclose personal data to third parties located in countries with lower data protection standards prescribed by their respective laws and regulations. This may be done in the course of fulfilling our duties and obligations in respect to an individual, a Company or both.

    • We will pass your data to a third party located in states with lower data protection standards in accordance with the respective laws. For more information on cross-border data transfer please contact us.

  • Minors’ personal data

    C Teleport does not knowingly collect any personal data of minors. Website, blog or any C Teleport’s applications shall not be accessed by minors.

  • Contact details for personal data requests

    If you have any questions or concerns regarding personal data, or you would like to change it or cancel it partially or fully, please contact us:

    C Teleport BV
    Prins Alexanderplein 13, 
    3067 GC, Rotterdam, the Netherlands

  • Changes to Privacy Policy

    C Teleport has the right to change this Privacy Policy fully or partially at any given time. The date when the Privacy Policy has been amended is shown in the very beginning of this page. We advise you to check this Privacy Policy regularly and always read the latest updated version.