Miray International cut crew travel management time by 75% after adopting C Teleport. By replacing an offline agency with a digital platform, Miray eliminated delays and improved control over their bookings.
Miray International: Cruise company with 1,500 crew flights a year
Miray International is a cruise company with three decades of experience operating cruises in the Eastern Mediterranean. Based in Istanbul, the company also has offices in the USA, Malta, and Greece. Since 2021, Miray has been using C Teleport to organise crew changes and ensure smooth travel operations. To date, they have booked more than 5,000 flights. Insights from Aliza Zaidi, HR Manager at Miray, have been included in this case study.
The challenge: Slow, frustrating last-minute changes—nightmare for the HR team
Before using C Teleport, Miray International faced slow and stressful crew travel arrangements. The HR department, which also manages travel, had to depend on a traditional agency for bookings and often had to contact airlines directly for changes or updates. Every booking required many emails, phone calls, and waiting for responses, often taking hours to confirm a flight.
Flight cancellations or changes only added to the frustration. Especially when relying on email communication with a traditional agency, these changes came with higher prices and fees, leaving Miray’s HR team with little control over costs.
The solution: All-in-one, self-service crew travel management
When Miray International started using C Teleport, the HR team gained full control over crew travel, booking directly through the mobile app and web platform.
Moving from an offline agency to C Teleport was a smooth transition for Miray. Despite not being a travel-focused department, the HR team quickly adapted to using the platform, which soon became an essential tool for managing their complex crew travel needs.
“Switching to C Teleport was really easy. Much easier than our previous way of working.” – Aliza Zaidi, HR Manager at Miray International
No more waiting for a travel agent
Before switching to C Teleport, the team had to wait hours for the agency to confirm flights. It was often a stressful process, as crew members relied on these bookings to travel on time. Now, with C Teleport, they can quickly search for and book flights, trusting that the platform consistently offers the best available options to meet their needs.
“For international flights, we never use someone else.” – Aliza Zaidi, HR Manager at Miray International
Group bookings in 30 minutes – 75% faster
Group bookings used to be a time-consuming task. Booking flights for 10 crew members at once could take up to two hours, with repeated travel data entry and constant checks for accuracy. Now, with C Teleport, this process takes just 30 minutes. This 75% reduction in booking time allows Miray’s HR team to focus on other critical tasks.
Instant changes—even when 50% of the flights are cancelled
Handling dozens of flights each month, Miray frequently faces the need to adjust bookings, with around 50% of flights requiring changes or cancellations. With C Teleport, these changes can now be made instantly, avoiding the delays caused by calling or emailing their travel agent or the airline directly.
One-click hotel bookings for long layovers
Managing long crew layovers used to require additional hotel arrangements. With C Teleport, Miray now books them with one click—the platform detects long layovers and suggests nearby hotels.
On-the-go travel management
One of the most convenient features for Aliza and her team has been the C Teleport mobile app. With the app, they can manage bookings from anywhere—whether at the office or away—making quick decisions easy when things change unexpectedly.
“Even when I’m at home watching TV, I can quickly open the app and make changes. I don’t have to call anyone.” Aliza Zaidi, HR Manager at Miray International
Reliable and transparent customer support
The HR team values C Teleport’s customer support, especially the ability to communicate in writing. This allows them to keep track of past issues and easily refer to solutions when needed.
“It’s much better to have everything in writing, so we can easily see what the issue was and track any responses.” – Aliza Zaidi, HR Manager at Miray International
The real impact: 100 working days saved
With C Teleport, Miray no longer deals with the delays of working with travel agencies or spending hours on group bookings. Instant changes, easy hotel bookings, and managing travel on the go have cut the time spent on crew travel by more than 75%, saving the team nearly 100 working days so far—equivalent to half a year of one employee’s time. For Aliza and her team, this has made day-to-day tasks much easier.
