We’ve talked to hundreds of maritime companies since C Teleport started. We understand that one of the main worries when moving to an online travel agency from a traditional travel agent is customer support. There is this idea that what’s digital and automated lacks the human touch. If you combine that with the challenge of getting used to new technology in your operations, it becomes wildly scary.
Our Marine & Offshore Travel Platform is the easiest and fastest to search, book, change and cancel marine flights online. You can practically arrange everything by yourself without hassle. However, we’ve been growing our customer support team to help you navigate the change and assist you in complex situations, especially during these unexpected times.
Before jumping into how our team helps you, let’s recap a bit the tasks C Teleport does as a travel agent:
See all the flights that are available in real-time any day of the week at any time. On the platform, you can filter by visa requirements, luggage, departure date, and you can even search on a map the airport that is closer to your port of crew change.
No matter the day or time, you can always go into the platform and change or cancel flights in a couple of clicks. It’s easy and convenient. You can even do it on your mobile phone after office hours or from your bed in the middle of the night.
C Teleport uses Timatic to pull the visa requirements of every destination from official sources. You can see all the conditions for your travellers on the booking screen by just clicking one button.
C Teleport searches inside our multiple global sources and gives you the end price on screen; what you see on the search is what you pay at the end. On top of that, you can see precisely from which source we selected the price and the prices in our other sources. This way you can be sure that you’re getting the lowest price.
These are just a few of all the features that make C Teleport the only online marine and offshore travel agent, but our platform does a lot more.
The fact that technology can help you pretty much with everything you need to do doesn’t mean that you’re entirely alone. We have a fantastic customer support team in Europe and Asia ready to help you in your time-zone.
We assign a dedicated customer success manager to assist you during your onboarding. Our platform is intuitive and user-friendly, but a travel expert will guide you through your first booking, giving you more insights to make the most out of the app. If you have new colleagues joining your team, we can always offer a training session for them completely free of cost.
Once you’ve been on the platform for a few weeks, our customer success manager schedules a call to check on you. You can share how you feel using our platform, what you think can improve, or anything else you want to share with us. This way, you help us continue improving and offering you the best way to book marine flights.
We have a dedicated customer support team that is active on the chat. When you’re browsing the platform, you can find a small conversation icon on the corner of the screen, and you can see our smiling colleagues online.
Our customer support chat is available during a wide range of hours worldwide during the week and on the weekends. Our team can help you with any questions about the app, refunds, airlines and special help at the airport (e.g. a seafarer is hurt and needs a wheelchair at the airport).
Recently, we launched our weekend shift and with it, we also launch emergency lines for the weekends. We have nine numbers from different countries, and our customers couldn’t be more relieved.
You can do plenty of things by yourself with a Marine & Offshore Travel Platform like C Teleport. It removes all the back and forth communication and stress of a travel agent. But, if you ever need help, or you’re not sure about something, you will always find our team next to you, every step of the way.
So, using an online service makes things easier and faster? Yes! Lacks the human touch? Not at all!